Venue Information

Venue Name Royal Manitoba Theatre Centre

Address 174 Market Ave.

City Winnipeg

Email boxoffice@royalmtc.ca

Website Royal Manitoba Theatre Centre

Phone Number 204 956 1340

Customer Service

Staff are well trained on serving people with disabilities, are knowledgeable about the accessibility features the venue can provide and can help connect people with disabilities available technology and resources.

Staff Training Notes

Staff are trained on how to best assist patrons with guidance, navigation and spatial orientation. Yes

Guidance, navigation and spatial orientation notes

Staff are well trained on serving people with disabilities, knowledgeable about the accessibility features available and can help connect people with disabilities with available technology. Yes

Develop disability expertise notes

To meet MB Customer Service Standards accessibility training : 1) Is mandatory 2) Includes an accessibility policy 3) Allows for notification of disruption in service 4) Seeks patron feedback. Yes

MB Customer Service Standard Notes

Arriving at the Venue

Sufficient dimensions. Yes

Sufficient dimensions Notes

Close to accessible entrance.

Close to accessible entrance Notes

Sheltered Yes

Sheltered Notes

Well positioned

Well positioned Notes

Well-marked by signage Yes

Well-marked by signage Notes

Bus stop close to main entrance

Bus stop close to main entrance notes In the next block

Sheltered bus stop No

Sheltered bus stop notes

Place to sit and rest Yes

Place to sit and rest notes

Space for someone in a mobility device Yes

Space for someone in a mobility device notes

Accessible path of travel Yes

Accessible path of travel notes

Sufficient amount of disability parking Yes

Sufficient amount notes Street parking only

Off Street Parking - Sufficient dimensions No

Off Street Parking notes Street parking only

Vertical Clearance to accommodate larger vehicles and side/rear lifts. Yes

Vertical Clearance notes

Off Street – Accessible Parking Stalls No

Off Street – Accessible Parking Stalls notes On street parking only

Van Accessible Parking Stalls – wider angled stalls that accommodate wider vans with side/rear lifts Yes

Van Accessible Parking Stalls notes

Signage and smooth paved surface Yes

Signage notes

Entrance is easy to find and well- marked for people with disabilities Yes

Entrance is easy to find and well-marked notes

Wide and spacious door opening and level threshold Yes

Door opening notes

Power Operated Doors Yes

Power Operated Doors notes

Call button for assistance No

Call button notes

Call button and door opener control are easy to find Yes

Call button and door opener notes

Box office is easy to find Yes

Box office notes

Wheelchair accessible counter Yes

Wheelchair accessible counter notes

Communication/Hearing Loop Yes

Communication/Hearing Loop notes

Access to information No

Access to information notes

Patron Areas: Coat Check, Concession Stands, Washrooms

Coat Check is easy to find Yes

Coat Check is easy to find notes

Coat Check Wheelchair accessible counter No

Coat Check Wheelchair accessible counter notes

Is hearing assist technology available? Yes

Hearing assist technology available notes

Coat Check Access to information No

Coat Check Access to information notes

Concession stand is easy to find. Yes

Concession stand is easy to find notes

Concession Stand has Wheelchair accessible counter Yes

Concession Stand has Wheelchair accessible counter notes

Accessible menu for people with low vision/ who are blind No

Accessible menu notes

Captioned Television Screens No

Captioned Television Screens notes

Concession Stands Access to information No

Concession Stands Access to information notes

Concession and/or Reception desk Yes

Concession and/or Reception desk notes

Washrooms are easy to find and locate. Yes

Washrooms are easy to find and locate notes New universal washrooms

Excellent signage directing people to washroom Yes

Excellent signage notes

Washrooms Accessible entrance Yes

Washrooms Accessible entrance notes

A universal accessible washroom is provided Yes

A universal accessible washroom notes

Washrooms: Staff Training No

Washrooms: Staff Training notes

Clear path of travel leading to accessible washroom stall Yes

Clear path of travel notes

Space to maneuver within accessible washroom stall Yes

Space to maneuver within accessible washroom stall notes

Accessible toilet and transfer space Yes

Accessible toilet and transfer space notes

Stall door opens outwards and does not obstruct the washroom stall Yes

Stall door notes

Grab bars are provided which allow someone to safely transfer Yes

Grab bars notes

Toilet paper should be easy to reach Yes

Toilet paper notes

Someone using a mobility device can easily use the sink area Yes

Sink area notes

Emergency Call Button for Assistance in washrooms No

Emergency Call Button for Assistance in washrooms notes

Lights with Motion Sensors in washrooms Yes

Lights with Motion Sensors in washrooms notes

Patron Areas: Wayfinding and Lighting, Ramps,

Map directing people to different areas of the venue (including accessibility features. No

Map directing people notes

Handheld Map showing the location of accessibility features. No

Handheld Map

Voice Guide Systems. No

Voice Guide Systems notes

Signage is easy to read for someone with low vision. Yes

Signage low vision notes

Signage is easy to read for someone with a cognitive disability and/ or lower levels of literacy. Yes

Signage is easy cognitive disability and/ or lower levels of literacy notes

High colour contrast helps people with low vision navigate. Yes

High colour contrast notes

Pathways are kept clear of clutter. Yes

Pathways are kept clear of clutter notes

The accessible pathway connecting different activity areas should be intuitive. Yes

The accessible pathway notes

Areas are well lit. Yes

Areas are well lit notes

Wayfinding: Emergency Signage. Yes

Wayfinding: Emergency Signage notes

Wayfinding: Emergency Lighting. Yes

Wayfinding: Emergency Lighting notes

Wayfinding: Emergency Fire Alarm. Yes

Wayfinding: Emergency Fire Alarm notes

Wayfinding: Emergency Evacuation. Yes

Wayfinding: Emergency Evacuation notes

Wayfinding: Captioned Television Screens. No

Wayfinding: Captioned Television Screens notes

Ramps

Ramps are cane detectable for people with low vision.

Ramps are cane detectable notes

The ramp has an accessible non- skid surface and is wide enough. Yes

The ramp has non-skid surface notes

The ramp has a gradual slope. Yes

The ramp has a gradual slope notes

Longer ramps have flat and level landing areas at regular intervals where people can rest. Yes

Longer ramps notes

Avoid curved ramps. Yes

Avoid curved ramps notes

Provide safety barriers. Yes

Provide safety barriers notes

Provide handrails. Yes

Provide handrails notes

Provide handrails that are easy to grasp onto and that help guide people with visual disabilities. Yes

Provide handrails that are easy to grasp notes

Provide handrails at accessible heights Yes

Provide handrails at accessible heights notes

Patron Areas: Elevators, Seating Options, Adaptive Technology

Large sized elevator Yes

Large sized elevator notes

Accessible entrance and doors. Yes

Accessible entrance and doors notes

Control Panel is accessible. Yes

Control Panel is accessible notes

Elevator provides auditory signals for people who are blind or have low vision. No

Elevator provides auditory signals notes

Elevator provides visual signals for people who are deaf/Hard of Hearing. No

Elevator provides visual signals notes

Handrails are provided for extra stability and support. Yes

Handrails are provided notes

Emergency Preparedness. No

Emergency Preparedness notes

Provide choice in wheelchair seating options. No

Provide choice in wheelchair seating options notes

Provide Equitable Sightlines. Yes

Provide Equitable Sightlines notes Accessible seats on each end but sightline are good.

Provide enough wheelchair seating to accommodate productions that are targeted at people with disabilities. Yes

Provide enough wheelchair seating notes

Provide seating options that allow people with disabilities to sit beside friends and family members. Wheelchair seating should not be segregated: there should be removable seats in wheelchair seating areas for friends/family/companions.

Provide seating options notes

Provide ample multifunctional space that can serve as additional wheelchair seating. Yes

Provide ample multifunctional space notes On the upper level.

Explore the feasibility of removable seats and/or hydraulic seating systems. Yes

Removable seats notes

Consider the needs of overweight people when selecting seats. No

Consider the needs of overweight people notes

Assisted Listening System. Yes

Assisted Listening System notes

American Sign Language Interpretation. Yes

American Sign Language Interpretation notes At select productions

Audio Description. Yes

Audio Description notes At select productions

Low Impact/Relaxed performances.

Low Impact/Relaxed performances notes

Low Sensory Rooms. Yes

Low Sensory Rooms notes Several areas can be used as quiet areas.

Access to the stage. Yes

Access to the stage notes Via the flight elevator

Address environmental sensitivities. Yes

Address environmental sensitivities notes

Exhibit Areas

Exhibit Area Signage No

Exhibit Area Signage Notes N/A

The art is hung low enough for those patrons to view the art correctly. No

The art is hung low notes N/A

Table displays at correct height for wheelchair users. No

Table displays notes N/A

Make background simple. No

Make background simple notes N/A

The exhibit includes tactile elements. No

The exhibit includes tactile elements notes N/A

Adequate seating throughout the art gallery for those that need to rest. No

Adequate seating notes N/A

Seating is the appropriate height. Low to the ground seating is difficult to use. No

Seating is the appropriate height notes n/A

A virtual version of the exhibit No

A virtual version of the exhibit notes N/A

ASL interpretation available. Yes

ASL interpretation available notes At select performances

Facilitators for people who are blind or have low vision. Yes

Facilitators for people who are blind or have low vision notes At select performances

Assistive devices are available. Yes

Assistive devices are available notes

Materials are available in alternative formats. No

Materials are available in alternative formats notes

Backstage

Provide a separate backstage entrance for performers/technicians with disabilities. No

Separate backstage entrance notes

Backstage entrance is easy to find and well-marked for people with disabilities. No

Backstage entrance is easy to find and well-marked notes

Wide and spacious door opening and level entrance. No

Wide and spacious door opening and level entrance notes

Backstage Entrance: Power Operated Door. No

Backstage Entrance: Power Operated Door notes

Backstage Entrance: Call button for assistance. No

Backstage Entrance: Call button notes

Locate dressing room, stage, backstage accessible washroom on the same level for performers with disabilities. No

Backstage: Locate dressing room, stage, backstage accessible washroom on the same level notes

Backstage: Provide wide spacious pathways. No

Backstage: Provide wide spacious pathways notes

Backstage: Provide gradual ramps if needed. No

Backstage: Provide gradual ramps notes

Backstage: Provide spacious wings. No

Backstage: Provide spacious wings notes

Incorporate safety features on front of stage. No

Incorporate safety features on front of stage notes

Provide cue lights. No

Provide cue lights notes

Performers with disabilities have access to all the same backstage areas as performers without disabilities. No

Performers with disabilities have access notes

Backstage: Dressing Rooms

Dressing rooms: Accessible entrance. No

Dressing Rooms: Accessible entrance notes

Wide spacious dressing rooms. No

Wide spacious dressing rooms notes

Visual paging system. No

Visual paging system notes

Provide a ceiling lift system. No

Provide a ceiling lift system notes

Dressing Rooms: A universal accessible washroom is provided. No

Dressing Room: A universal accessible washroom notes

Provide roll in shower. No

Provide roll in shower notes

Dressing Rooms: Space to maneuver within accessible washroom stall. No

Dressing Rooms: Space to maneuver within stall notes

Dressing Rooms: Accessible toilet and transfer space. No

Dressing Rooms: Accessible toilet and transfer space notes

Dressing Rooms: Stall door opens outwards and does not obstruct the washroom stall. No

Dressing Rooms: Stall door opens outwards notes

Dressing Rooms: Grab bars are provided which allow someone to safely transfer. No

Dressing Rooms: Grab bars notes

Dressing: Toilet paper should be easy to reach. No

Dressing: Toilet paper notes

Dressing Room: Someone using a mobility device can easily use the sink area. No

Dressing Rooms: Sink area notes

Dressing Rooms: Emergency Call Button for Assistance. No

Dressing Rooms: Emergency Call Button notes

Dressing Rooms: Lights with motion sensors. No

Dressing Rooms: Lights with motion sensors notes

Dressing Rooms: Rest area. No

Dressing Room: Rest area notes

Dressing Rooms: Accessible furniture. No

Dressing Rooms: Accessible furniture notes

Technical Areas

Tech: Provide accessible pathways connecting all the main activity areas. Yes

Tech: Provide accessible pathways notes Access via freight elevator

Tech: Provide wide spacious pathways. Yes

Tech: Provide wide spacious pathways notes

Tech: Provide gradual ramps if needed. Yes

Tech: Gradual ramps notes

Tech: Provide an elevator backstage. Yes

Tech: Provide an elevator backstage notes Only freight elevator

Provide access to Tech Control Booth. No

Tech Control Booth notes

Install a suspension grid. No

Install a suspension grid notes

Have fly systems/ line systems. No

Have fly systems/ line systems notes

Control Booth: Entrance is wheelchair accessible. No

Control Booth: Entrance is wheelchair accessible notes

Control Booth: Enough room for larger mobility devices to maneuver. No

Control Booth: Enough room for larger mobility devices notes

Control window and controls are located at wheelchair accessible heights. No

Control window and controls notes

If a desk is provided, it is wheelchair accessible. No

Wheelchair accessible desk notes

Provide additional flex space for additional workstations. No

Additional flex space notes

Administration

The back-office areas are accessible for people using mobility devices. Yes

The back-office areas are accessible notes

There are accessible work stations. Yes

Accessible work stations notes

Admin: There is an accessible washroom. Yes

Admin: There is an accessible washroom notes

Are there disabled employees in the organization? No

Employees notes

Is there a disability advisor or other community connections? Yes

Community notes

Employment of persons with disabilities should be encouraged and supported across the organization Yes

Employment notes